Last updated: July 2026

Victoria Bain Embroidered Textiles Privacy Policy

Victoria Bain Embroidered Textiles ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide

• Your name

• Email address

• Telephone number (if provided)

• Postal address (if placing an order)

• Details you include in contact forms, emails or commission enquiries

• Information you provide when signing up to our mailing list

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address (anonymised where possible)

• Browser type and version

• Device type

• Pages visited

• Time spent on the website

• Referring website

• General location (such as country or city)

This information helps us understand how visitors use our website and improve its performance.

How We Use Your Information

We use your information to:

• Respond to enquiries

• Process and fulfil orders or commissions

• Provide customer support

• Send updates about products, exhibitions, workshops or news if you have subscribed to our mailing list

• Improve our website and user experience

• Meet legal, tax and accounting obligations

We only process your personal information where we have a lawful basis to do so under UK data protection legislation.

Mailing List

If you choose to subscribe to our mailing list, we will use your email address to send occasional newsletters and updates about:

• New embroidered textile collections

• Exhibitions and events

• Workshops

• Special announcements

• Studio news

We will only send marketing emails if you have given your consent.

You can unsubscribe at any time by clicking the "Unsubscribe" link included in every email or by contacting us directly.

We use a trusted email marketing provider to manage our mailing list. Your information is stored securely and is not sold or shared for marketing purposes.

Google Analytics

This website uses Google Analytics to help us understand how visitors use the website.

Google Analytics collects information such as:

• Which pages are visited

• How long visitors stay on the website

• Which device and browser are used

• General geographic location

• How visitors arrived at the website

This information is collected using cookies and is used only to improve our website and understand visitor behaviour.

Where required by law, Google Analytics cookies will only be placed after you have given your consent through our cookie banner.

Google may process this information in accordance with its own Privacy Policy.

Cookies

Cookies are small text files stored on your device when you visit a website.

We use cookies to:

• Ensure the website functions correctly

• Remember your preferences

• Analyse website traffic through Google Analytics

When you first visit our website, you will be asked whether you wish to accept optional cookies.

You can also manage or disable cookies through your browser settings at any time.

Sharing Your Information

We do not sell your personal information.

We may share your information with carefully selected service providers where necessary to operate our business, including:

• Website hosting providers

• Email marketing providers

• Payment providers (where applicable)

• Delivery and postal services

• Professional advisers such as accountants

• Government authorities where required by law

These organisations only receive the information necessary to perform their services and are required to protect your data.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While no method of electronic transmission or storage is completely secure, we work with reputable service providers and follow good security practices.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

• Respond to enquiries

• Complete orders or commissions

• Maintain business records

• Meet legal and accounting requirements

Mailing list information is retained until you unsubscribe.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Restrict or object to certain processing

• Withdraw consent at any time where processing relies on your consent

• Request a copy of your personal information in a portable format where applicable

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Victoria Bain Embroidered Textiles

Email: victoria@victoriabain.co.uk

Business address: 18 Glasslyn Road, London, N8 8RH

Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to address your concerns first.

You also have the right to make a complaint to the UK Information Commissioner's Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

Any updates will be published on this page with the revised "Last updated" date.